Below FAQs are some common concerns of our clients related to our products, purchase & shipping.
If you have other questions, please just send it to info@youglam.pk.
- All
- General Information
- Orders
- Shipping
- Returns and Refunds
- Exchange
- Payments
- Accounts & Customer Service
Need Help?
If you have an issue or question that requires immediate assistance or cannot find a satisfiable answer within FAQ's , you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us a message or email and we will get back to you within 24 hours!
General Information
We offer a wide range of products including skincare, cosmetics, perfumes, toiletries, undergarments, and more.
For more information, visit our website at www.youglam.pk or our Instagram page.
Our main office is located at JB Towers, Peshawar, Pakistan, 25000.
We also operate several warehouses across different regions to ensure fast delivery within Pakistan and plan to expand globally.
Orders
To place an order, browse our catalog, select the items you wish to purchase, add them to your cart, and proceed to checkout.
Yes, you can change your order within 24 hours of placing it.
Please contact our customer service team at 0301-8920826 or via WhatsApp at the same number as soon as possible.
Shipping
We offer standard, expedited, and overnight shipping options.
Shipping fees and delivery times vary based on the selected option and your location.
Currently, we offer delivery services throughout Pakistan and plan to explore international shipping in the future.
Returns and Refunds
We accept returns within 30 days of purchase. Items must be unused and in their original packaging.
Please visit our Return Policy page for more information.
To return an item, please contact our customer service team at 0301-8920826 or via WhatsApp for approval and instructions.
We will provide you with a return shipping label and further instructions.
Refunds are processed within 5-7 business days after we receive and inspect your return.
The refund will be issued to your original method of payment.
Exchange
To initiate an exchange, you must contact our Customer Support Team within 3 days of receiving the product.
Complaints received after 3 days will not be entertained. In the case of a damaged or incorrect product, reverse pick-up service is available within 7 to 8 days.
The product must be in its original, sealed condition and unused.
Payments
We accept major bank transfers and Cash on Delivery (COD).
Yes, we use advanced encryption and secure payment gateways to protect your payment information.
Refunds are processed within 5-7 business days after we receive and inspect your return.
The refund will be issued to your original method of payment.
Accounts & Customer Service
You can reach our customer service team by email at info@youglam.pk, by reaching us at 091 - 5751621.
Our customer service team is available Monday to Friday, from 11:30 AM to 10 PM EST.
You can create your customer account by clicking on the account icon in menu bar.
